Email for Approved/Rejected Products

Objective

  • A summary is sent to Sellers via email to alert them about their approved or rejected products after quality control (QC).
  • Email is based on the product reviews from the last hour.

 

Explanation

  • Emails are based on the reviews from the last hour.
    • This time period is configurable. Further information can be found here.
  • Sellers can receive up to one email per hour.
  • Emails are only sent to Sellers, not to admin users.
  • If an admin is creating or updating a product on behalf of a Seller, then no email is sent to the Seller or the admin.
  • Possibility to limit the amount of listed products for seller
    Critical KnowledgeIn case the amount of products which get listed within the Quality Control Result email should be limited, please create a TMLSD ticket and provide the amount of maximum listed products. The configuration that needs to be changed is quality_control/skus/limit. Per default there is no limitation.
    # Description Image
    1
    • Go to Administration > Settings > Mail Setup
      • Add new entry “Quality Control – Admin – Pending products”
      • Set up the email ID and activate the email.
    		Screen Shot 2016-09-13 at 14.13.02
    2
    • The email contains:
      • Amount of product(s) reviewed in the last hour
      • Amount of approved product(s)
      • Amount of rejected product(s)
      • List of rejected products and their rejection reason(s)
    		mockup_QC_email (1)

 Additional Information of QC result email

Seller Center is able to send a summary of approved as well as rejected products to a Seller within the Quality Control emails. Current available content of the “Quality Control Product Results” for product list

Table Content

approved product table

Critical KnowledgeIf the approved product table should be included in the email, please create a TMLSD ticket. The parameter that needs to be updated is quality_control/approved_skus/enabled.
  • SKU
rejected product table
  • SKU
  • Rejection Reason

Additional available content of the “Quality Control Product Results” for product list

Table Content

approved product table

Critical KnowledgeIf the approved product table should be included in the email, please create a TMLSD ticket. The parameter that needs to be updated is quality_control/approved_skus/enabled.
  • SKU
  • Name
rejected product table
  • SKU
  • Name
  • Rejection Reason
  • Comment

In order to send seller the email with the additional information please follow the following instructions:

Email Template adaption Example
Edit the template for “Quality Control Product Results” by adding the parameter:

  • approved_products_table_full
  • rejected_products_table_full

for proper display of the table, please include as header columns: name and rejection comment fields

 

In the example code the highlighted text in bold needs to be added to the email template(s)

 
##Condition_Start##
 ##(approved_products_table_full<>”)##
                        <table id=“approvals” align=“left” valign=“bottom” style=“font-family: Arial, sans-serif;width: 80%;margin: 3em 10%;text-align: left;”>
                            <thead style=“background-color: #999999;”>
                            <tr>
                                <th style=“padding: 6px;”>SKU</th>
<th style=“padding: 6px;”>Name</th>
                            </tr>
                            </thead>
                            <tbody>
##Field_approved_products_table_full##
                            </tbody>
                        </table>
                        ##Condition_Start##
##(rejected_products_table_full<>”)##
                        <table id=“rejections” align=“left” valign=“bottom” style=“font-family: Arial, sans-serif;width: 80%;margin: 3em 10%;text-align: left;”>
                            <thead style=“background-color: #999999;”>
                            <tr>
                                <th style=“padding: 6px;”>SKU</th>
<th style=“padding: 6px;”>Name</th>
                                <th style=“padding: 6px;”>Reason of Rejection</th>
<th style=“padding: 6px;”>Comment</th>
                            </tr>
                            </thead>
                            <tbody>
 ##Field_rejected_products_table_full##
                            </tbody>
                        </table>