Fee Structure Setup

Objective

Several fees are integrated into the Seller Center system for various reasons:

  • Product listing
  • Product stored in the Venture warehouse
  • Penalties such as canceled or returned orders

Fee Setup

The same steps are used to set up any fee:

Step Description Image
1 Go to Administration > Settings
2 Switch to tab “Fees” fee_setup
3 Overview of all fees listed

  1. List of available fees.
  2. Explanation of fee type and calculation.
  3. Amount of money that is deducted (either fixed amount or percentage of item price).
  4. VAT amount setup (for more information, please read here)
  5. WHT amount setup (for more information, please read here)
  6. Switch to enable/disable the fee calculation.
  7. Possibility to edit or delete fee.

 

 fee_list

 

Fee Setup on Seller-Level

Since fees on the global-level affect all Sellers, fees can also be set up to only affect particular Sellers.

Step Description Image
1 Go to Administration > Seller management
2 Search for the Seller that should be edited and click “Edit” fee_setup2
3 Switch to tab “Fees” fee_setup3
4 Click “Add Fee” fee_setup4
5 Select fee type. fee_setup5
6
  1. Set the amount that will be charged (fixed/percentage amount).
  2. Set the status to “enabled”
  3. Set the VAT and WHT rate if needed.
fee_setup6
7 Click “Save”
8 Overview shows the active fee. fee_setup7

 

Fee Types

In Seller Center, the following fees can be used:

 

Fee name Description Additional Information
Cross-Docking Handling Fee Fixed fee for cross-docking orders. Charged per order.
Drop Shipping Delivery Fee Fixed fee for delivered orders. Charged per order.
Fulfillment by Marketplace Handling Fee Fixed Fixed fee for consignment items. Charged per order. Needs to be set up in combination with “Fulfillment by marketplace Handling Fee Percentage.” Lowest value between both fees is charged.
Fulfillment by Marketplace Handling Fee Percentage Percentage fee for consignment items. Charged per order. Needs to be set up in combination with “Fulfillment by Marketplace Handling Fee Fixed.” Lowest value between both fees is charged.
Listing Fee Fixed daily fee for each item listed in the catalog. Charged per catalog item per day.
Monthly Subscription Fixed fee (with different levels) for each month of subscription. Charged per month.
  • Registration of Seller between 1st – 14th of the month: immediate calculation of the fee for this month.
  • Registration of Seller between 14th – 30th of the month: fee charged the following month.
Payment Fee Percentage fee based on the item price (coupons are ignored). Charged per order item that enters “Pending” status.
Refund Fee Fixed fee for items that are canceled by the Seller, returned by the customer, or failed to be delivered. Charged per order item that enters “Returned,” “Canceled,” or “Failed delivery” statuses.
Storage Fee

Fixed daily fee for storing items in the warehouse. Charged per consignment item per day.

Note : You can now choose to apply storage only on certain statuses of consignment stock (“Received,” “Quarantined,” or “Defective”). To change this configuration, please create a TMLSD ticket. If you do so and used Tier-Based Storage Fee,
you will have to update your tiering formulas. Please refer to the Tier-Based Fees article.

Calculation per day= (amount of items in warehouse) * (fee amount) * (weight of product)

The amount of items in the warehouse = items in “Received” status (sellable) + items in “Quarantined” status (non-sellable) + items in “Defective” status (non-sellable)
Automatic Shipping Fee Percentage fee based on the amount of money that the customer has to pay for shipping their order.

  • This is credited to the Seller.

Q: How much of the shipping fee payed by the customer is credited to the Seller?

A: This is either a certain percentage or nothing.

Shipping Fee

Shipping fees are currently credited to the Seller’s account statements. The fee is based on the agreement the Venture has with the particular shipment provider.

Per default, the “Automatic Shipping Fee” is enabled and set to 100%.

  • This means that the shipping fee that the customer pays is credited entirely to the Seller.

To remove (or reduce the amount), either turn the fee off or edit it so that a smaller percentage is credited to the Seller.

 

Fee Upload

Additionally, fees that the Seller needs to pay based on a certain order (item) can be uploaded.

Step Description Image
1. Go to Administration > Seller Management > Fee upload fee_setup8
2 Download a template for fee upload. fee_setup9
3 Fill out the downloaded CSV file with the following information:

  • Seller name*
  • “Amount”: shipping fee amount that the Seller is required to pay
  • “Order item ID” (from Seller Center): order item ID for the product (order item). This ID can be found in the order details.
  • “Venture OMS item ID” *: order item ID for the product from the OMS system. This ID can be found in the order details.
  • Comment

Either “Order item ID” or “Venture OMS item ID” is mandatory; at least one field needs to be filled. If both columns contain a value, they must match each other.
4 Save the file.
5 Return to Seller Center and choose the fee type that should be uploaded. fee_upload
6 Select the file.
7 Upload the file.

 

Upload Fee Types

Fee Explanation Possible Item Status
Cancellation Fee Fee that is calculated for canceled order items.

  • Charged regardless of whether the order items are canceled by the Seller or the customer.
“Canceled”
Shipping Fee Fee for order items that are shipped by the Venture on behalf of the Seller (cross-docking shipment). “Shipped,” “Delivered,” “Returned,” “Delivery Failed”
Return Fee Fee for items that have been returned by the customer. “Returned”
Return to Seller Fee Fee charged for returning items to the Seller on an item-level.