Blacklisting of Keywords for Products

Objective

Restrict Sellers from using certain keywords for their products (names, description, short description) during product creation or update.

  • This is done in order to prohibit the creation of products that don’t comply with Shops terms and conditions.

Attribute Configuration

It is possible to decide which attributes should be validated against keywords. This ensures that certain attributes (e.g., Name) are validated not only in the primary language but also in the secondary language, if it is supported by the Shop. Therefore, not only the attribute “Name” needs to be configured, but also “Name EN”

# Description Image
1 Go to Administration > Attribute Editor
2 Search for the attribute that should be used for blacklisting. blacklist_keywords7
3 Click on the attribute name.

  • An overlay opens.
blacklist_keywords8
4 Select the option for “Enable blacklist check” blacklist_keywords6
5 Click “Save”

Setup of Keywords

Step Description Image
1 Go to Administration > Content Management
2 Switch to the tab “Blacklist Keywords” blacklist_keyword_menu
3 The overview table includes:

1) Several filters for keywords (optional, please read below)

  • “All”
  • “International”
  • “Local”

2) Configured keyword(s)

3) Possibility to add more keywords

4) Possibility to (in)activate a keyword

5) Action to edit/delete a keyword

 

 blacklist_keywords_overview
 4

 Click on “Add New Keyword” to create a new keyword.

Keywords can contain:

  • Multiple words
  • Numbers (not at the beginning or end)
  • Special characters
  • Foreign letters (e.g., Thai or Vietnamese characters)
4blacklist_keywords3
5 Click “Save” to finish the keyword.

 

Consequences for Sellers

When keywords are set up, Seller Center automatically checks the product name, description, and short description (highlights) during product creation or update in order to see whether the Seller’s input contains the given keyword.

During product creation or update, the form will be immediately highlighted in red if there is an issue. Additional information regarding why the field is highlighted will displayed.

  • When a blacklisted keyword is detected, it is not possible to save the product until the error is remedied.

 

blacklist_keywords_seller1Regarding CSV/API import: After the file has been uploaded in the feed report, a corresponding error is logged.

  • The Seller user can then retrieve the error file/information from there and act accordingly to fix the attributes.

Keyword Setup for Cross-Border Sellers

Some Ventures have international Sellers, meaning they operate from a different country. It is not possible to use a different set of keywords for these Sellers, so a second list needs to be maintained.

 

# Description Image
1 Go to Administration > Settings
2 Expand the group for “Product Management” blacklist_crossboarder2
3 Scroll down to the setting “Apply Blacklisted Keywords on Cross-borders” blacklist_crossboarder3
4 Switch the setting to “Yes” and save the changes.
5 Go to Administration > Content Management > Blacklisted Keywords
6 Click “Add”
7 When setting up a new keyword, there is the option to decide which type of Seller this keyword should be applied to:

  • “Both”:  blacklisted keywords are used for local and international Sellers
  • “Local”: blacklisted keywords are used only for local Sellers
  • “International”: blacklisted keywords are used only for international Sellers
blacklist_crossboarder5

Per default, the blacklisted keywords for cross-border Sellers setting is turned off. Once it is enabled, the keywords are applied for both types of Sellers.

If local or international lists are created and then the cross-border functionality is turned off, the created keywords are applied to all Seller types.