Set Products Offline and to Not Authorized

Objective

As a Venture, I want to be able to set a product offline and, if required, to not authorized (e.g., due to poor quality, contract agreements, or legal requirements).

By default, this feature is only available to the admin user role.

 

The feature switches are temporary and will be removed after the successful feature adaption.

Set Product to Not Authorized and/or Offline

# Description Image
1

Go to Product Overview of the respective Seller or to Global Product Overview.

“Reject” action can be performed on the live filter.

 

 reject
2

Select a reason and click “Reject”

Possible outcomes:

      1. Reject with simple Product Quality Control (QC) reason
        • Products becomes QC rejected.
        • Modification will be transmitted to Shop and the product will be taken offline.
        • Seller can modify the product after and go to QC.
      2. Reject with “Not Authorized” Product QC reason
        • Modification will be transmitted to Shop and the product will be taken offline.
        • QC is blocked. Seller can modify the product but the changes will not go to QC.
        • Seller will see this product under “Not Authorized” filter in Product Overview.
Critical Knowledge For more information on how to configure the rejection reasons to set products to “Not Authorized,” read here.

Setting Products to “Not Authorized” can be done only in Product Overview, not in Product QC page, since the product is blocked from quality control.
manage_products___live___seller_center

Bulk Set Product to Not Authorized or Authorized

# Description Image
1 Go to Global Import Products page. screen-shot-2016-12-01-at-11-54-07
2

Download the template “Unauthorize”

The template contains all live products from the Global Product Overview and the first SKU of the product set.

Please note: If one SKU of a product set is authorized or unauthorized, this will apply to the entire product set.

  • Therefore, please use the product name or the first SKU to identify a product.
  • The “Seller Name,” “Seller SKU,” and “Authorized” fields are mandatory.

In the column “Authorize,” enter “Yes” or “No” depending on whether you want to authorize or unauthorize the product.

Afterwards, please import the file again through the Global Import Products page.

For failed products, an error report is generated that can be retrieved under “Import History”

 

 screen-shot-2016-12-01-at-11-59-34
Critical Knowledge

For the feature to function, it is crucial to consider the following:

  • Check whether the Shop system correctly handles approval_status from update products call.
  • https://backendapi.sellercenter.net/docs/updateproducts
    • Seller Center approval_status = ‘2’ via API when  product is set to “not authorized” indicates that the Shop should take the product offline.

Authorize Products

# Description Image
 1 Go to Product Overview

  • “Authorize” action can be performed on the Seller-level for any product that has been set to “Not Authorized”
 2

After product is authorized again, all restrictions are removed. All the changes will go to quality control, and the approved changes will be transmitted to the Shop.

Note: To authorize a product that has a brand restriction, please refer to the Counterfeit Management flow.

 manage_products___all___seller_center_-_vimperator_2016-10-28_14-22-29_png

 

Seller Experience

# Description Image
1

Products rejected with standard QC reasons have a standard flow.

Seller sees them under in “Rejected” filter in Product Overview.

 
2 Products that have been rejected with “Not Authorized” QC reasons can be found under the “Not Authorized” filter.

  • Additionally, products with brands that have not been approved can be found under the same filter. Read more about counterfeit products here.
  • Seller is able to edit products but these changes will not be pushed to quality control until the product is authorized again.
manage_products___not_authorized___seller_center
3 Seller can make an export from this filter to access more detailed information about a product (e.g., the reason why the product is not authorized). manage_products___not_authorized___seller_center