Product Status

General

Products can have different states in Seller Center: “Active,” “Inactive,” or “Deleted”

All status changes can be triggered via the interface as well as via upload by either a file or via API-request. Even if the product is deleted, the Seller SKU from the product still can’t be used for a different product. Each Seller SKU needs to be unique.

 

Product States

Seller are able to set their products in three states:

  • “Active”: sellable
  • “Inactive”: temporarily not sellable
  • “Deleted”: not sellable and removed from Seller’s catalog

Active / Inactive Products

Once a product is created, this product already has the state “active” by default. This means that once all other conditions (like stock, approval, image) are met, this product can be synced with the Shop and sold to the customer.

This status can easily be changed via the interface by clicking the “on/off” button in the Product Overview.

product_overview

Deleted Products Overview

An overview of all deleted products can be found on the Product Overview table. A subfilter for “Deleted Products” can be found under the filter for “Inactive“:

deleted_products_overview2

This filter is also available for all products of all Sellers for backend users. It can be found in the Global Product Overview via the administration menu.

Restoring of Products

Via Seller Center Interface

Step Description Image
1 On the Product Overview, use the filter under Inactive > Deleted Products deleted_products_overview2
2 Click the edit icon and choose the “Restore Product” option. restore_product
3 Confirm the overlay to restore the product. restore_product2

Status Update via CSV/XLSX

Step Description Image
1 On the Product Overview, use the filter under Inactive > Inactive Products, under  “Deleted Products,” or from any filter in Product Overview. deleted_products_overview2
2 Export the products (or just copy the the SKU that should be changed). restore_product4
3 Open the file and change the status of the product to one of the following options:

  • “Active”
  • “Inactive”
  • “Deleted”
restore_product5
 4
  • Save the file and go to Product > Import Product
  • Choose “Update Product” as the “Import Mode”
    • Accepted file types: .CSV, .XLSX
restore_product6
5 After the file has been successfully uploaded to Seller Center and processed, the products are available under the according product filter in the normal Product Overview.

Status Update via API

Step Description Image
1 Create a product update API call that contains the Seller SKU and the status for the product(s). 
restore_product7
2 Add one of the following options as the status:

  • “Active”
  • “Inactive”
  • “Deleted”
3 Send the API request.
 4 After the feed is processed, the products will be available in the normal Product Overview.

Audit Log

All events related to status update are logged in the Audit Log.

  • This can be found under Administration > System Status > Audit Log

 

Product Filter

There are different options in the Product Overview to filter products.

product_overview_filter

The following is an overview of all the available filters and the products that are listed there.

Filter Products Listed Notes
All All products from a Seller except products with status “Deleted”
Live All products that meet the following criteria:

  • Active
  • Have stock (allocated, or consignment stock)
  • Seller status is active.
  • Seller is verified.
  • Brand is active.
  • Product is synced with the Shop.
  • Price is set.
Image Missing Products that doesn’t have an image uploaded yet.
Poor Quality Products that have been rejected.
Rejected *
  • Products that have been rejected.
  • Products that are missing images.

 

This filter combines the filters for “Image Missing” and “Poor Quality”

In order to activate this feature, please raise a TMLSD ticket.

The config parameter that needs to be enabled is product/combined_rejected_list/enabled .
Sold Out All products that meet the following criteria:

  • Active
  • Seller status is active
  • Seller is verified
  • Brand is active
  • Product is synced with the Shop.
  • Price is set.
  • Stock is 0/N.A. (including allocated stock and consignment stocks [received, quarantined, defective])
Inactive > Product Inactive All products that meet the following criteria:

  • Status is inactive.
  • Seller status is inactive.
  • Seller is not verified.
  • Brand is not active.
  • At least one image is available.
  • Stock is <= 0 (including allocated stock, consignment stocks [received, quarantined, defective])
Inactive > Quality Approval Pending All products that meet the following criteria:

  • Status is active.
  • Have at least one image available.
  • Seller status is active.
  • Brand is active.
  • Approval status is “Pending”
Inactive > Deleted Products Only products that have status “deleted”
Best Selling By analyzing the sales of the products, this product is in the 20th percentile of sales in the last 14 days (meaning that this product was one of the most sold products in the last 14 days).
Uncompetitively Priced *
  • Competition prices are uploaded.
  • Competition price is active.
  • Competitor’s price is lower than current (sale) price of the product.
In order to activate this feature, please raise a TMLSD ticket.

The config parameter that needs to be enabled is best_price/enabled.

For further information, please check here.
Not Authorized * All products that meet the following criteria:

  • Status is active/inactive.
  • Brand status is restricted.
  • Brand is restricted on Seller-level.

In order to activate this feature, please raise a TMLSD ticket.

The config parameter that needs to be enabled is counterfeit/brand/enabled.