Customer Address Change for Pending Orders

Objective

As a Venture, I want to reduce cancellation and failed delivery of orders due to incorrect customer addresses. Therefore, I want to be able to change the address and have those changes reflected in Seller Center.

Venture Requirement

The address change will not be done directly in Seller Center, but rather via the Venture’s order system (OMS/WMS).

  • There, Venture customer service are able to change the address.
  • Once the change is done, this new address information needs to be pushed to Seller Center.

On OMS-side, the API call for orderupdateaddressinformation needs to be implemented.

Please carefully read the following documentation on order push information from OMS to Seller Center: https://backendapi.sellercenter.net/docs/api-specification.

  1. API key for each OMS system that will use the push_apis needs to be saved in Seller Center.
  2. In Seller Center, whitelist the IPs that the requests will be sent from.

Seller Center Restriction

Seller Center only allows address changes for orders while they are still in the “Pending” status. Once a Seller starts packing the orders, an address modification is no longer possible.

 

Impact for Seller

Seller will not be impacted since the address is automatically updated in Seller Center for pending orders.

address_changeIf a Seller has started creating packages (e.g., printing documents), the address change from OMS will no longer be possible.