Seller Verification

Objective

  • Allow Seller Center to verify new Sellers.
  • Make agreements from the signup the same as in the Seller profile.
  • Give onboarding teams the possibility to verify the account in the Seller quality control page.
  • Provide visibility on incomplete Seller registrations.
    Critical Knowledge

    • Seller registration done by admins will not push the Seller to quality control automatically if all mandatory Seller profile fields aren’t filled.
    • Only fields that have been set up previously through CMS will be available for the mandatory Seller profile fields like “Legal Form”
    • Sellers who did not complete registration or did not verify the email will appear in Seller settings under the “Incomplete” filter.

     

    New Seller Registration

    This automatically triggers an “Unverified Seller” message and is pushed to Seller profile quality control.

    Description Image
    • The Seller enters the registration by selecting “Register” on the login page.
    • Seller profile fields are configured as mandatory and are properly set up as CMS blocks if necessary.
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    • After completing only the first step of registration (“Seller Account”), the Seller:
      • receives a verification email
      • verifies the account
    • Seller can log in but is redirected to step 2 of registration, “Business Information”
    • Seller appears under “Incomplete” tab under Administration > Seller Quality Control
    • Reasons are displayed why the Seller is still in status “Incomplete”

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    • Seller logs in and completes registration.
    • Seller does not verify the account.
    • Seller still appears under “Incomplete” tab in Seller quality control.
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    • Full access Seller verifies the account by clicking the link in the email.
    • Seller receives a message that their account will be subject to quality control.

     

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    • The Onboarding team will receive the Seller information to be reviewed before verifying.
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    • Seller can be rejected due to various reasons.

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    • The Seller receives an email and is also notified that their profile was rejected the next time they log in.
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    •  After correctly completing the profile form, the Seller is activated.
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    Admin Seller Registration

    This automatically triggers an “Unverified Seller” message and is pushed to Seller profile quality control.

    Description Image
    • Admin creates the Seller.
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    • Seller receives a “Registration Confirmation” email.
    • The Seller is not yet pushed to quality control for verification.
    • Seller appears under “Incomplete” tab in Administrator > Seller Quality Control

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    •  During login, the Seller is redirected to complete their profile.
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    • Once the profile is completed with mandatory fields, the Seller goes to quality control to be verified.
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    It is possible, to have the seller automatically verified, when an admin registers the seller either via the website or via API.

    Under Adminstration > Settings > Settings within the Global section there is a configuration in place, to turn on / off the possibility to have sellers auto-verified after Admin-Registration. The setting is called ““.

    Current Workflow

    seller_approve_workflow