Promised Shipping Time

Objective

  • Enable a basic solution for Sellers to process their pending order items based on the promised shipping time.
  • Help the Seller operate the same as WHSs.
    • These work by dispatching order items based on their delivery promise to customers rather than based on the new orders that are exported on a day-to-day basis.
  • Shipping Speed / Promised Shipping time will be displayed on the order overview under the filter for “pending” and “ready to ship”.
    Critical Knowledge

    • The order will display the soonest promised shipping date among order items in “Pending” status.
    • The order will display the latest shipped date among order items in “Shipped” status.
    • If an order has both “Pending” and “Shipped” items, the promised shipping date of the most critical item in pending will be displayed on order-level.
    • Once the promised shipping time is calculated on order verification, this information cannot be changed.

    In order to activate this feature, please create a ticket in TMLSD. The configuration which needs to be changed is order/target_to_ship.

    Precondition from Venture side:

    Information needs to be send / included in the orders, at the moment Seller Center picks them up from the warehouse system.

    # Description Image
    1.

    Go to Administration > Settings

    Decide on the admin-level which of the three functions will be used to calculate the “Promised shipping time”

    		 Screen Shot 2015-05-19 at 09.01.48
    2. Option 1: None
    A new column will be added to Order Overview containing “Pending Since”

    • This calculates the difference between verification date and current date.
    • “Pending since” appears only for “Pending” and “Ready to ship” orders.
    		Screen Shot 2015-06-01 at 12.46.48
    3. Option 2: “Promised shipping time”
    A new column will be added to Order Overview containing “Promised shipping time”  received as a parameter on order item-level from OMS/WMS.

    • On “Pending” and “Ready to ship,” the most critical promised shipping time is displayed.
    • “Shipped” displays the maximum shipping time.

    Screen Shot 2015-06-01 at 12.54.54

     

    Screen Shot 2015-06-01 at 12.50.11

    Screen Shot 2015-06-01 at 12.50.11
    4. Option 3: “Shipping speed”
    Step 1: Configure date range for each shipping speed label.     		Screen Shot 2015-05-19 at 09.06.58
     5. Option 4: “Shipping speed”
    Step 2: A new column will be added to Order Overview containing “Promised shipping time”

    • This is calculated when an order is imported to Seller Center.
    • The time is the sum of the respective shipping time and the order verification date.
    		Screen Shot 2015-06-01 at 13.01.36
    6. “Delay Time” is calculated as the difference between current time and the promised shipping time.
    7. “Premium” badge
    Step 1: Set up the image or text to appear for premium order items.     		Screen Shot 2015-05-19 at 09.09.59
    8. “Premium” badge
    Step 2: Display the badge when the premium flag is set as true from OMS/WMS.     		Screen Shot 2015-05-19 at 09.20.58

     

    Basically, if the setting is set to “shipping time” Seller Center displayes the shipping speed (badge) and the possible delay information when an order is overdue in the order overview or the shipping speed time, when there is no delay.
    If the setting is set to “promised shipping time” Seller Center displays the date, when the order is due to be shipped and the delay if it is overdue.